Free plan limit has been reached
While using the Wrapped free plan in your storefront, you may see these gifting attributes appear in the Order details.
Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to resume gifting service 🎁
This notice is appears when your store has hit the free plan limit, and cannot process new gift orders. When this happens, your customers may not be able to complete their gifting experience.
If you are seeing this notice – you need to upgrade to a paid plan, or expand your free plan limit with Order packs. Learn more about our plans and pricing by visiting the Plans and Billing page.
We send email notifications when you reach 80% and 100% of your plan limit while using the Free plan.
Once you've updated your plan, the gifting service will be restored instantly.
Outdated app permissions
In some cases, if you have not yet approved storefront permissions – you will also see the important notice, along with next steps. Shopify requires all app permissions are approved by merchants. Watch for notifications 30 days in advance if there is action required.
Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to allow new storefront permissions 🎁
You must ensure our emails are arriving in your inbox as they contain important updates and actions required.