Plan limit has been reached
If your store has reached its Wrapped plan limit, you may see these gifting attributes appear in the Order details.
Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to resume gifting service 🎁
This notice appears when your store has hit its plan limit, and cannot process new gift orders. This applies to all plans with limits: the Free plan order limit, the Flex plan app spend limit, and the Access plan gift sales limits.
When this happens, gift options are paused automatically. Your customers will still see the gift block on your storefront and at checkout, but it will be disabled and show the message "Gifting is not available. Contact the store".
If you are seeing this notice – you can upgrade your plan, or expand your Free plan limit with Order packs. On paid plans, limits reset automatically at the start of your next billing cycle. Learn more about our plans and pricing by visiting the Plans and Billing page.
We send email notifications when you reach 80% and 100% of your plan limit while using the Free plan.
Once you've updated your plan (or your billing cycle resets), the gifting service will be restored instantly — gift blocks become active again automatically, with nothing to re-publish.
Outdated app permissions
In some cases, if you have not yet approved storefront permissions – you will also see the important notice, along with next steps. Shopify requires all app permissions are approved by merchants. Watch for notifications 30 days in advance if there is action required.
Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to allow new storefront permissions 🎁
You must ensure our emails are arriving in your inbox as they contain important updates and actions required.