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Frequently Asked Questions

Find answers to common questions about gift orders, billing, and gift blocks that don’t show.

17 articles
Charge for gift boxes by item count or weightCharge one gift box for every set number of items, or every set amount of weight, in an order.
How to make gift options Free when specific products are purchased
Gift option keeps going back to DraftWhy a gift option keeps turning off and how to stop a Shopify Flow workflow from drafting the gift product.
Bots are adding only the gift product to carts or checkoutsStop the gift product from being found by bots without breaking your gift blocks.
How do I send gift information to my fulfillment network?Show your 3PL the order and line item attributes where Wrapped saves gift options, gift messages, and bundles.
What is "Important notice" in the order details?Find out why an order shows Important notice, from a reached plan limit or unapproved storefront permissions, and how to restore gifting.
Missing gift option line-item in Gift OrdersFind out why an order shows gift details without the gift option line item, and how to handle that order.
Why does the cart drawer close after adding gift options?The page refreshes after customers change gift options, and the Reload the page after customers save setting turns this on or off.
Where do I find the customer added gift options?Find gift details on Shopify orders by the order tag, in Notes and Additional details, or under each product title.
Gift block is not appearing on storefront pagesCheck each setting that can hide gift blocks on the product page, cart drawer, or cart page, starting with the app embed.
Will Wrapped work with my cart drawer?Yes, Wrapped works with most theme cart drawers and cart drawer apps, and developers can place it in a custom drawer.
Gift Block is not appearing on checkoutFind out why the checkout gift block is missing, starting with a Shopify Plus plan and the block added in the checkout editor.
What are Gifting Attributes?See which gifting attributes Wrapped saves to orders, where each one appears, and which ones you can rename or hide.
How do I hide the gift product from my collections?Hide the gift product from the all collection, or any automated collection, with a Vendor is not equal to Wrapped condition.
Where do I find the Gift Option settings in Wrapped?Open a gift option from Home with Edit settings, read its status badge, and find each settings card on its page.
Use Wrapped on a staging or test storeWhich stores can use Wrapped plans for testing without being billed, and why a staging store on a paid Shopify plan is billed.
Plans & BillingCompare the Access plans, see how the 7-day free trial and legacy plans work, and cancel a plan.