Frequently Asked Questions
Find quick answers to common questions and tips for resolving issues.
18 articles
- Charge for gift boxes by item count or weightCharge one gift box for every set number of items, or every set amount of weight, in an order.
- How to make gift options Free when specific products are purchased
- Gift option keeps going back to DraftWhy a gift option keeps turning off and how to stop a Shopify Flow workflow from drafting the gift product.
- Bots are adding only the gift product to carts or checkoutsStop the gift product from being found by bots without breaking your gift blocks.
- How do I send gift information to my fulfillment network?
- Gift Wrapping: Key Points and Benefits
- What is "Important notice" in the order details?
- Missing gift option line-item in Gift OrdersWhy are Gift Orders showing gifting details without gift option line-items?
- Which gift blocks are right for me?
- Why does the cart drawer close after adding gift options?
- Where do I find the customer added gift options?Learn how to find the customer added gift options in the Shopify Admin.
- Gift block is not appearing on storefront pages
- Will Wrapped work with my cart drawer?
- Gift Block is not appearing on checkout
- Gift Options: customer pricing and quantity modeLearn more about gift option pricing modes
- What are Gifting Attributes?
- How do I hide the gift product from my collections?Prevent the gift product from appearing in your product collections
- Where do I find the Gift Option settings in Wrapped?Learn more about finding the gift option configurations and settings